Shipping & Delivery Policy
This policy explains how Modesty Performance Ltd processes, dispatches and delivers orders placed through our website, including available delivery services and estimated delivery times.
Please read this policy alongside our Terms & Conditions , which explain the contractual arrangements and your rights when purchasing from us.
01. Order Processing & Dispatch
We aim to dispatch in-stock products within 1–2 working days of order acceptance.
Orders placed on weekends or UK public holidays will normally be processed on the next working day.
Products available on backorder, manufactured to order or temporarily out of stock may require additional processing time. Where applicable, estimated lead times will be communicated before your order is accepted.
Please note: Dispatch time and delivery time are separate. The delivery estimates shown below normally begin once your order has been handed over to the courier.
02. Our Delivery Partners
We use a range of established postal and courier services to provide reliable, competitively priced delivery options.
Where tracking is available for the selected delivery service, tracking details will be provided once your order has been dispatched.
The courier used may vary depending on the delivery destination, parcel dimensions, weight and service selected.
03. Shipping Options & Delivery Times
We offer standard and express delivery options for UK orders, with standard international delivery available to supported destinations.
Available services and delivery charges are displayed at checkout before payment.
| Delivery Zone | Standard | Express |
|---|---|---|
| United Kingdom | 2–3 working days | 1 working day |
| Europe — EU | 5–6 working days | Not available |
| Europe — Non-EU | 6–7 working days | Not available |
| North America | 7–10 working days | Not available |
| Rest of World | 10–14 working days | Not available |
Delivery times are estimates only and are calculated from dispatch, not the date of order. Actual delivery times may vary depending on the courier, destination, customs processing and local delivery conditions. Your statutory delivery rights remain unaffected.
Unless otherwise agreed, we will deliver goods without undue delay and within 30 days of contract formation, in accordance with applicable consumer legislation.
04. International Shipping
We offer international delivery to selected destinations. Availability and delivery charges are confirmed during checkout.
International shipments may be subject to customs inspections, import restrictions, duties, taxes and local handling charges.
Unless expressly stated otherwise at checkout, import duties and taxes charged by the destination country are the responsibility of the recipient.
Customers are responsible for ensuring that products may lawfully be imported into their destination country, subject to our own legal obligations as the seller.
International orders: If you are uncertain about delivery availability or customs requirements, please contact us before placing your order.
05. Delivery Delays
Although we aim to meet our published dispatch and delivery estimates, delays can occasionally occur due to courier disruption, customs processing, adverse weather or other circumstances.
Where we become aware of a significant delay, we will endeavour to notify you and provide an updated estimated delivery date.
Nothing in this policy limits your statutory rights if goods are not delivered within the agreed or legally required timescale.
Further information is available in our Terms & Conditions .
06. Missing, Damaged or Incorrect Deliveries
If your order arrives damaged, contains incorrect items or has not arrived within the expected timeframe, please contact us so that we can investigate.
When contacting us, please provide your order number and a description of the issue. Photographs may assist with investigating damaged deliveries where available.
We will work with the relevant courier where necessary and fulfil our obligations under applicable consumer legislation.
07. Returns & Cancellations
If you wish to cancel an order, return a product or report a faulty item, please refer to our Returns Policy .
Consumer purchases are generally subject to a statutory 14-day cancellation period, with exceptions and conditions explained in our Terms & Conditions.
Your statutory rights regarding faulty, damaged or incorrectly described goods remain unaffected.
This Shipping & Delivery Policy should be read alongside our Terms & Conditions and Returns Policy. Nothing in this policy excludes or restricts mandatory consumer rights.